Thursday, October 19th, 2017 Sky High Valley Ranches Ltd. Whitehorse, YT
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Terms of Business


1. Reservation and Payment

WWe take reservations via phone, fax or internet. We will e-mail or fax our reservation form. For multi day tours: To safely secure your spot on the tour we ask for a down payment of $ 500 CAD which is due within 10 days of confirmed reservation which otherwise will be cancelled without any further notice. Once receiving the down payment a legal contract is valid. Full payment is due 30 days prior to tour departure. This can be done by wire transfer. Wire information is on the bottom of every invoice. Currency is in Canadian Dollars and gst is 5%.

2. Cancellation for multi Day Tours

  1. Cancellation from guest: If you have to cancel the trip the following fees will be in effect:
    • Cancellation more than 90 days before tour: 50% of Deposit is refunded
    • Cancellation 30 to 90 days before tour: no refund of deposit
    • Cancellation 29 to 14 days before tour: pay 50% of total tour cost
    • Cancellation 14 to 7 days before tour: pay 75% of total tour cost
    • Cancellation less than 6 days before tour: pay 90% of total tour cost
  2. Cancellation from Sky High Valley Ranches Ltd: Full refund. No other claims to Sky High Valley Ranches Ltd possible.

3. For day tours/activities:

25% deposit due upon booking. Final Payment is due morning of tour departure. Cancellation policy: full refund up to 14 days prior. Within 14 days 25% deposit is kept. Less than one week prior: No refund. All payments will be taken through the office and an email receipt sent. For groups of over 6 persons Cancellation policy: Full refund if cancelled 21+ days prior. Within 14-21 days cancellation 25% deposit is kept. Cancellation within 14 days no refund. The credit card used for deposit will also be used for final payment and if applicable, refunds. FOR PONY RIDES: All pony rides must be paid in full upon booking. If you need to cancel your tour please give us plenty of notice at least 24 hrs to cancel without penalty. Most times we can reschedule for another day however if you leave it until the last hour we will not refund your payment.

4.For Cabin Stay Packages: 25% deposit due upon booking. Full payment is due 30 days prior to tour departure. Cancellation for Multi Day Tours Applies. Extra activities: Cancellation 30 days or less prior to departure, no refund. All payments will be taken through the office and an email receipt sent. All Cabins and lodge are non smoking/no pets. Check in is after 1pm and before 6pm. Check out 11am. No late check-in/out available. Late check out fees of one nights stay will apply after 11am. The credit card used for deposit will also be used for final payment and to cover any damages incurred during the stay.

5. For Lodge, Yurt and Cabin Rental:

1-3 nights: 25% deposit due upon booking. Full payment due 7 days prior to arrival. Cancellation under 7 days prior no refund of deposit. Cancellation within 48 hours no refund of full payment. 4 nights +:25% deposit due upon booking. Full payment is due 30 days prior to arrival. Cancellation for multi day tours applies. For large events and multiple accommodation rentals: Cancellation for multi day Tours above applies. The credit card used for deposit will also be used for final payment and to cover any damages incurred during the stay. Damage deposit of $1000 will be taken at time of booking - refunded after inspection of the premises at end of event. All payments will be taken through the office and an email receipt sent. All Cabins and lodge are non smoking/no pets. Check in is after 1pm and before 6pm. Check out 11am. No late check-in/out available. Late check out fees of one nights stay will apply after 11am.

6. Insurance and Liability

We are fully insured by Hub International and fully licensed by Yukon Wilderness Tourism License No. 23 However you will be required to sign a release of claims and waiver of liability form upon arrival. .

NOTE: It is your responsibility to obtain, at your own expense, all documentation required by Canadian Customs, as well as Travel Insurance. Prior to departure, you should determine the documentation required. If you do not possess the documentation required, the carrier reserves the right to refuse passage. In such circumstances, no refunds will be issued by Sky High Wilderness Ranch.